Got questions?
We've got answers.
Everything you need to know about ordering, flavors, delivery, and more. Can't find an answer? Get in touch.
Orders & Pickup
How do I order my cupcakes?
You can order online or call our store at 540-217-0611.
We do not take orders by email or social media.
Do I have to place an order for cupcakes?
No, we have many items available in the store ready for purchase daily including cupcakes, cheesecakes, minis, jumbos, puppy cakes, and more.
We recommend placing an order ahead of time for more than 2 dozen cupcakes, however it is not required.
How far in advance should I order?
This varies depending on product:
- Cakes, cookies, and pies require 48 hours' notice.
- Cupcakes including standard, mini, jumbo, and allergy friendly can be ordered by 6pm the day before pickup.
We do not accept orders more than 4 weeks away except in the case of large events such as weddings and corporate parties.
What sizes do your cupcakes come in?
Our cupcakes are available in the standard, mini, and Jumbo sizes.
Where are you located?
Cupcake Company is located at 39 Burgess Rd, Harrisonburg, VA 22801.
Delivery
Do you deliver?
Yes, we deliver for free within a 5-mile radius of our shop.
Order online by 6pm the day before, or call our store at 540-217-0611 between 10am–11am for same-day delivery.
There is a $20 minimum order for delivery.
Do you deliver outside of your local area?
Yes, we deliver to large parties and special events for orders of 8 or more dozen cupcakes. Delivery is based on availability.
The fee is $1.50 per mile round trip from our location.
Do you ship outside of Virginia?
Jar Cakes are the only item we ship, and we ship them anywhere in the U.S. Each one is cake layered in a sealed mason jar, packed with an ice pack, and sent out Monday through Friday.
Everything else is local only. We deliver free within 5 miles of our Harrisonburg bakery, and we deliver to large events of 8 or more dozen cupcakes within Virginia.
Flavors & Menu
Can I mix and match the flavors in my dozen?
We offer 16 flavors per day which can be mixed and matched to create your unique box.
Can I order flavors that are not on the menu that day?
Yes, when ordering 8 or more dozen regular sized cupcakes you can choose from any of our flavors. These flavors must be ordered by the dozen.
Do you make dog-safe treats?
Yes — our PuppyCakes are dog-safe treats baked with simple, pup-friendly ingredients (no chocolate, no xylitol, no raisins).
We offer:
- Single Pupcake — perfect everyday treat
- Mini Pupcakes — multi-pack for sharing
- 6-inch Mini Puppy Cake — for special pup birthdays
Browse all PuppyCakes on our menu.
Pricing & Bulk Orders
Is there a price break for larger orders?
Yes — there is a 15% discount on orders of 4 or more dozen regular sized cupcakes or 12 dozen minis.
Please contact us for special pricing on larger corporate orders.
Catering & Events
Do you cater for weddings and corporate events?
Yes — we would love to be a part of your special day!
Send us an email at cupcake@cupcakeco.com to request a quote.
Dietary & Allergens
Do you offer anything gluten free?
Yes — we have many gluten free items that our guests enjoy regularly including cupcakes, cheesecakes, pie cups, brownies, and strawberry shortcakes. Browse everything on our allergy-friendly products page.
We are not a dedicated gluten free facility so there is always a chance for cross contamination. We are happy to answer any questions about ingredients and preparation.
Do you offer vegan and other allergy sensitive cupcakes?
Yes — we offer a variety of cupcakes and cakes that are vegan, dairy free, and egg free. These items must be ordered in advance, and you can see the full range on our allergy-friendly products page.
We are not able to accommodate sugar free or soy free.
Storage
How should I store my cupcakes?
Our cupcakes should be stored at room temperature for up to 3 days. We do not recommend refrigeration, however they do freeze very well.
Jar Cakes
How do jar cakes ship?
Your jar cakes leave our bakery frozen and travel with an ice pack to stay fresh on the road. Our packaging is road-tested, so your cakes arrive perfectly preserved.
When will my jar cakes arrive?
We ship jar cakes Monday through Friday, so your treats are always on the move. Most boxes arrive within 2–3 days of leaving the bakery.
How should I enjoy my jar cakes?
Jar cakes are best eaten at room temperature. By the time your box lands on your doorstep, they will have thawed to room temperature — they haven't melted, and they're not dry. That's exactly how we recommend enjoying them: soft, moist, and ready to eat.
How much cake is in a jar?
Two full cupcakes — yes, two. Every jar cake packs two full cupcakes, layered with frosting and baked from scratch. Grab a spoon and dig in.